Privacy Policy

1. Publisher and privacy contact

Farnai is an independent software publisher responsible for the Farnai services and products described in this policy.

Privacy and data-protection requests: farnaiapp@outlook.com

2. Information we process

Depending on how you use Farnai, we may process:

• Account data: email address, account identifiers, authentication and session information.
• License and subscription data: product entitlement, plan, trial status, subscription state, renewal or expiry information, and identifiers used to connect an account with a purchase or subscription record.
• Device and anti-abuse data: a product-scoped device identifier or hash, device name, device public key, activation status and verification timestamps used to enforce device limits, protect trials and prevent license abuse. Farnai Download Manager derives its device hash locally and does not send the raw Windows MachineGuid to Farnai.
• Support communications: information you provide when you contact Farnai for support or privacy requests.
• Basic technical data: information such as IP address, request time, response status, browser or client information and security logs that may be processed by hosting, security, authentication, distribution or payment providers when you connect to Farnai services.

3. Downloads, files and browser integration

Farnai Download Manager normally transfers files directly between your device and the remote sources you choose, subject to your browser, network, VPN and proxy settings. Downloaded file contents, ordinary download history and browser-capture candidate data are not intentionally uploaded to Farnai licensing servers as part of normal transfer operation.

The companion browser extension can discover links and media on sites for which you grant permission. Extension-to-app communication uses the local loopback address on your computer with a pairing token. Discovered page and download URLs are sent to the local Farnai desktop app, not intentionally uploaded to the Farnai account service merely because browser integration is enabled.

4. Local storage and credentials

Settings, download history and resume metadata are stored in the local Farnai user profile. Optional site-login credentials and Farnai account secrets are protected using operating-system-backed encryption where supported. The direct website installer is designed to preserve local application data on uninstall so settings and resume information are not accidentally lost; Microsoft Store package removal may be handled differently by Windows.

5. Why we use personal data

• To create and maintain your Farnai account.
• To provide product trials, subscriptions, licensing, device activation and offline entitlements.
• To prevent fraud, repeated trial abuse, unauthorized license sharing and attacks on Farnai services.
• To process purchases and maintain subscription records.
• To provide customer support and respond to privacy requests.
• To comply with applicable legal, tax, accounting, security and regulatory obligations.

6. Legal bases under the GDPR

Where the GDPR applies, Farnai relies on one or more of the following legal bases:

• Contract: when processing is necessary to provide your account, trial, license, subscription or requested service.
• Legitimate interests: to secure Farnai, prevent fraud and abuse, enforce device limits and improve service reliability where those interests are not overridden by your rights.
• Legal obligation: where records must be retained or disclosed to comply with applicable law.
• Consent: where consent is specifically requested for an optional activity. Consent may be withdrawn at any time.

7. Service providers

Farnai uses service providers needed to operate its products and services. These currently include:

• Supabase for account authentication and backend data storage.
• Cloudflare for website/API hosting, delivery and security.
• Paddle for checkout, payments, subscription billing, tax handling and related payment records where Paddle checkout is used. Farnai does not receive or store your full payment-card details when payment is handled by Paddle.
• Microsoft when Farnai is obtained through Microsoft Store or Microsoft distribution services are used.

These providers may process information under their own privacy terms and applicable data-processing arrangements.

8. International transfers

Some service providers may process data outside Italy or the European Economic Area. Where required, transfers are made using recognized legal safeguards made available by the relevant provider, such as adequacy decisions or approved contractual safeguards.

9. Data retention

Personal data is kept only for as long as reasonably necessary for the purposes described in this policy, including providing accounts and licenses, maintaining security and anti-abuse records, resolving disputes, and meeting legal or accounting obligations. Retention periods vary by record type and applicable law. Data that is no longer needed is deleted or anonymized where appropriate.

10. Cookies and browser storage

Farnai may use strictly necessary cookies or browser storage to keep you signed in, maintain sessions, provide security and complete requested checkout flows. Third-party checkout services may use their own necessary technologies. Farnai does not currently use advertising cookies and does not sell personal data to advertisers.

11. Your privacy rights

Subject to applicable law, including the GDPR, you may have rights to request access, correction, deletion, restriction, portability or objection concerning your personal data, to withdraw consent where processing is based on consent, and to lodge a complaint with a competent data-protection authority, including the Garante per la protezione dei dati personali in Italy.

To exercise a privacy right, email farnaiapp@outlook.com and identify the request as a privacy or data-protection request. Farnai may need to verify your identity before completing a request.

12. Account deletion and subscription records

You may request deletion of your Farnai account and associated personal data by contacting Farnai. Some transaction, subscription, fraud-prevention, security or legal records may need to be retained for a limited period where required by law or necessary to establish, exercise or defend legal claims. Deleting a Farnai account does not automatically cancel an active third-party subscription unless cancellation is also completed through the applicable billing provider.

13. Security

Farnai uses technical and organizational safeguards designed to protect accounts, licensing records and device-verification data. Farnai desktop applications protect sensitive local licensing material with operating-system-backed encryption where supported and use signed device entitlements for offline verification. No method of transmission or storage can be guaranteed to be completely secure.

14. Children

Farnai services are not directed to children and are intended for users who can lawfully enter into the applicable software and subscription terms. If you believe a child has provided personal data inappropriately, contact Farnai so the situation can be reviewed.

15. Changes to this policy

This Privacy Policy may be updated when Farnai products, providers or legal obligations change. The effective date at the top of the page will be updated when a revised version is published. Material changes will be communicated where required by law.

16. Contact

Farnai — independent software publisher
Website: farnai.com
Email: farnaiapp@outlook.com