FARNAI
Legal

Refund Policy

This policy explains how refund requests, subscription cancellations, and billing issues are handled for Farnai purchases processed through Paddle.

Effective date: 30 September 2026

1. Payment provider

Paddle processes Farnai checkout, payments, subscription billing, tax handling, invoices, and approved refunds as merchant of record where Paddle checkout is used. Farnai does not receive or store your full payment-card details.

2. How to request a refund

To request a refund for a Farnai purchase, email farnaiapp@outlook.com and include the email address used for the purchase, the product name, and enough information to identify the transaction or invoice.

You may also use the support or transaction-management options made available by Paddle for the purchase. Do not send full payment-card numbers or other unnecessary sensitive payment information to Farnai.

3. Refund eligibility

Refund requests are reviewed according to applicable law, the circumstances of the purchase, the status of the subscription, and the payment provider's applicable processes. Farnai may approve a refund where appropriate, including for duplicate charges, verified billing errors, or other circumstances where a refund is required by law or reasonably justified.

Nothing in this policy limits mandatory consumer rights. If the law in your country gives you a cancellation, withdrawal, conformity, or refund right that cannot be excluded, that right continues to apply.

4. Subscriptions and renewals

Farnai Download Manager Pro and Farnai Archive Manager Pro are separate annual subscriptions. The price, first-year offer, renewal price, and renewal date are shown before purchase.

Cancelling a subscription stops future automatic renewal. Cancellation does not by itself create a refund for the current paid billing period; access normally continues until the end of that period unless a refund, charge reversal, or applicable law requires otherwise.

5. Duplicate, incorrect, or unauthorized charges

If you believe you were charged twice, charged the wrong amount, or see a transaction you do not recognize, contact Farnai promptly at farnaiapp@outlook.com. We may ask for non-sensitive transaction details so the payment can be located and reviewed with Paddle.

6. Refund processing

When a refund is approved, Paddle normally returns the funds to the original payment method. The time for the refund to appear depends on the payment method, bank, card network, and Paddle's processing time.